Support

Aspen Information Systems, Inc.

800.414.0343

Customer Service and Support

Providing superior customer service is a cornerstone of Aspen's mission. Telephone and remote on-line support is provided when you need it!

	We provide faster average initial response times.
	Better testing of software so that you are assured of a working product when initially installed and as updates are provided
	Specialized support personnel with significant experience providing support and consulting services for a wide range of member-based clubs including commercial and corporate fitness centers, golf clubs, tennis clubs, dining and yacht clubs.
	Timely, thorough and targeted documentation.

Aspen Software is warranted for 60 days. Software support/maintenance contracts are calculated at a percentage of the contracted licensing fees. Software support and maintenance agreements included unlimited telephone support and software upgrades as they are released. Upgrades for customized software is not included in the standard agreement.

Additional network support and troubleshooting is available on an hourly basis or on a pre-paid basis. Pre-paid plans can be purchased for a 12 -month period in advance of service. Details of pricing for pre-paid plans are available upon request. Hardware maintenance and warranty support is provided by hardware manufacturer. On-site service contracts are often available.

A copy of Aspen’s standard Software Maintenance and Support Agreement as well as the standard license and warranty is available upon request.

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